A relationship is defined as “the way in which two or more people or groups regard and behave toward each other”. Knowing people on a personal level helps deepen the relationship and understanding of what a person or business really needs. One of the ways Cornhusker Bank deepens relationships is by taking time to develop financial roadmaps. Understanding a company’s roadmap, allows us to know what a business’s goals and expectations truly are. We believe in “doing life together” with those in our community. Cornhusker Bank’s relationship with Complete Hearing is typified by the same kind of values embraced by co-owners, Dr. Meghanne Wetta and Dr. Sandra Miller.
Complete Hearing, located at 4200 Pioneer Woods Drive, Lincoln, NE, states on the home page of their website that “The quality and success of our relationships are determined by our ability to communicate with the people in our lives.” It is easy to understand how important relationships are to the audiologists at Complete Hearing by previewing their website. The relationships they have with their patients involves serving them well by providing them the information and compassion to help them live strong lives through better hearing. Matthew Biggs, Cornhusker Bank Relationship Manager has worked with Complete Hearing for eight years and has developed a relationship that has helped provide their business with solutions for lifelong success.
Cornhusker Bank asked Dr. Wetta and Dr. Miller some questions about their relationship with Cornhusker Bank in efforts to better understand what matters to them. That Q & A follows:
Q What brought you to banking with Cornhusker Bank and why do you continue to bank with us? What aspect of your banking relationship with cornhusker Bank do you like?
A: Dr. Wetta noted her family had personally been banking with Cornhusker Bank because there were no charges for ATM withdrawals and that played a factor when she and Dr. Miller were looking for a bank for their practice. Dr. Wetta noted she continues to do business with Cornhusker Bank because of the personalized care she always receives and the timeliness of responses to any of her questions. Both added it is Cornhusker Bank’s support and communication that they like. “We can’t think of a time that our questions have not been answered!”
Q. What types of products/services do you use at Cornhusker Bank?
A. As our practice has grown, we have incorporated not just traditional checking accounts, but also ACH/ Bill Pay/ Business Deposits/ Online/ App usage. We also have had support through traditional loans. We enjoy partnering with Cornhusker Bank each spring for One Day Without Shoes benefitting the People City Mission. Being a drop off location for gently used and new shoes + participating in the walk is something we look forward to annually.
Q. What experiences have you had with your Customer Relationship Manager, Matt Biggs, and what do you think about your relationship with him?
A. “Our relationship is built on trust! He listens to us. When we ask multiple questions, he is willing to answer them, thoughtfully and thoroughly. He is authentic. When we ask him to take off his banker hat and give us his personal thoughts, they align with his professional advice. We value his expertise. As Adjunct Professors at UNL, we continue to ask Matt to be a guest speaker to our 3rd year doctoral students to share his banking knowledge.”
Q. How would you describe the customer service you have experienced from Cornhusker Bank?
A. “Amazing, Fantastic. On point. Thorough. Immediate. Helpful. Complete. They get it done!”
Q. What is most important to you in choosing a financial partner?
A. “No doubt, it’s trust, which is built with time, communication and consistency. We took a chance in the very beginning trying a new bank. We are so thankful we took initiative to leave a bank that was not returning calls or emails and found a place that takes great care of us.”
Q. Any specific experiences or other comments you would like to add?
A. “After reflecting on these questions, something has come to obvious light. Our values and mission at Complete Hearing include: Selfless service described as active listening, affirming, time, thorough and physically present. Selfless Staff described as dependable, willing, initiative, and open. Selfless Space described as intentional care, accessible, sincere, humor and collaboration. These three values not only sum how we approach Complete Hearing and our service to our employees, staff and community, but (we) would argue these could also be used to describe Cornhusker Bank as well! Our experience continues to be positive and we are thankful we work together!”
Cornhusker Bank is pleased to share our common values of “building positive relationships” and “doing life together” with Complete Hearing!